FAQ
April 6, 2023 2023-09-12 10:51FAQ
FAQ
Return and Exchange :
We accept exchanges for defective items or if you received the wrong size. Unfortunately, we do not offer returns for any other reasons due to hygiene and quality considerations. Please refer to our Return and Exchange Policy page for more details.
We apologise for any inconvenience. Please contact our customer support team at support@marcaamarillo.com within 7 days of receiving the package, providing details and photos of the damaged or defective item. We will assist you in resolving the issue promptly.
Once we receive the returned item, please allow 3 business days for the processing of your exchange. We appreciate your patience and will work diligently to ensure a smooth process.
You can track the status of your return or exchange by logging into your account on our website and navigating to the “Order History” section. There, you’ll find updates on the progress of your request
We offer refunds only in the rare case of being unable to fulfil your order due to unforeseen circumstances. In such instances, a full refund will be processed to your bank account.
Unfortunately, once an order is placed, we are unable to make changes to it. We encourage you to double-check your order before finalising it.
Size:
Our dresses, crop tops, and t-shirts are available in sizes ranging from XS to L, ensuring a fit for a wide range of body types.
You can refer to our size chart, which provides detailed measurements for each size. This can be found on the product page of each item.
Absolutely! If you’ve received the wrong size, please contact our customer support team within 3 days of receiving your order. We’ll be happy to assist you in exchanging the item for the correct size. Please note that you’ll be responsible for the return shipping costs in this case.
Shipping and Delivery:
Orders are typically processed and shipped within 2-3 business days. You will receive a confirmation email with tracking information once your order is on its way.
It usually takes 3-7 working days to deliver, but for remote locations and due to unforeseen circumstances, it may take up to 15 days for delivery.
If your order hasn’t arrived within the estimated delivery window, please contact our customer support team with your order number. We will assist you in tracking your shipment and resolving any issues.
Unfortunately, we are unable to change the shipping address once the order has been dispatched. Please double-check your information before finalising your purchase.
We charge a shipping fee of Rs90 for orders below Rs1500.
Unfortunately, we do not offer international shipping.
Tracking Order:
You can track your order by clicking on the tracking link provided in the shipping confirmation email or SMS.
If you encounter any issues with tracking your order, please reach out to our customer support team at support@marcaamarillo.com . We’ll be happy to assist you.
Payments:
We accept the following payment methods for your convenience:
- Cash on Delivery
- Credit/Debit Cards (Visa, MasterCard, Rupay)
- Net Banking
- UPI
- Wallet
Absolutely. We prioritise the security of your payment information. All transactions are encrypted using secure technology to ensure your data is protected
You will be charged at the time of placing your order. This includes the total amount, including any applicable taxes and shipping fees.
No, we are transparent about our pricing. The total amount displayed during checkout includes the cost of the items, applicable taxes, and any shipping fees
Currently, we only accept one form of payment per order. If you have a gift card or a discount code, you can apply it during checkout.
At the moment, we do not offer installment or buy-now-pay-later options. We accept the payment methods mentioned above.
If you experience any difficulties during the payment process, please double-check your payment details and ensure there are sufficient funds available. If the issue persists, feel free to contact our customer support team for assistance.
Other:
We recommend following the care instructions provided on the product label and in the product description. Generally, most items can be machine washed on a gentle cycle in cold water. Avoid using bleach and always refer to the specific washing guidelines for each garment.
You can reach our dedicated customer support team by emailingsupport@marcaamarillo.com. We’re here to assist you with any questions or concerns you may have.
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